When the CEO of York Solutions, Richard Walker, was asked about the company’s initial response to the global pandemic, he jokingly mentioned a collective sense of panic. Due to circumstances, however, room for panic was nonexistent, and the need to act fast was imperative. This is exactly how Walker led York when the COVID-19 crisis hit: by acting quickly, and quite frankly, refraining from panicking. “As a business, you will absolutely have times of crises, and this was not the first time we had been in a crisis. In the past, our company has faced two serious economic crises.” Recognizing this has proven to be crucial for York’s community when deciding how to best approach the pandemic’s adversity within the past year. The first step? Quickly gathering the many company leaders and analyzing the situation from a holistic standpoint was essential. “We got input fast from everyone and looked at the first thing we needed to do to protect the business within all facets, including IT, sales, HR, and recruiting. This was a matter of pulling people together immediately,” said Walker. “We listened to our people, looked at our clients’ needs, and asked the question, ‘what will they need from us?’” Listening to both York’s consultants and internal staff to evaluate their needs for the virtual operation was particularly emphasized.